Ntune installation error

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Privacy policy. Before you continue to scenario-specific troubleshooting steps, complete the general checks in Profile installation failed. The next sync will repost the notification on the device for the user to install. The user can ignore the notification. This error will continue to be reported until the user installs the app.

This error occurs when the download fails. This error can commonly occur due to Wi-Fi issues or slow connections. This error is returned for only DA scenarios. For KNOX scenarios, the user is not prompted to install, this can be done silently. The download failed because of an unknown error. The policy will be retried the next time the device syncs. This error is returned when the Android OS install activity was canceled by the user.

The user pressed the cancel button when the OS install prompt was presented or clicked away from the prompt. Ask the user not to cancel the install. The OS stopped the download process before it was complete. This error can occur when the device has low battery or the download is taking too long. Ensure the device has a reliable network connection.

The file download service was unexpectedly stopped. The OS ended the download process before it was completed. Manually sync the device or wait for 24 hours and check the status.

This error is a generic uninstall failure. The OS did not specify why the app failed to uninstall. Some admin apps cannot simply be uninstalled. Check to ensure the app can be uninstalled manually and collect the Company Portal logs if the uninstall fails.

The app installation APK file used for the upgrade does not match the signature for the current app on the device. Android OS has the limitation of requiring the signing cert for the upgrade version to be exactly the same as the cert used to sign the existing version. If the developer cannot use the same cert to sign the new version, you will need to uninstall the existing app and re-deploy the new app rather than upgrade the existing app. The app install process was terminated by the OS or the device was restarted.

Retry the install and collect Company Portal logs if this error occurs again. By default, Android OS requires apps to be signed. Ensure the app is signed before deployment. Retry app installation. Network connection on the client was lost or interrupted. Later attempts should succeed in a better network environment. The network connection was lost while the updated download service URL was sent to the device. Specifically, a server with the specified hostname could not be found.

If there is a break in this communication for whatever reason then the device does not know that it needs to perform the fetch action. This would then mean that this command was incomplete, and the desired action will not occur.

Status is SENT. There is the misunderstanding that Microsoft Intune sends this directly to the device, but there is the Apple interaction which adds an additional step and therefore additional complexity. Attachments: Up to 10 attachments including images can be used with a maximum of 3. To clarify this issue, we appreciate your help to collect some information: 1. If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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